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Customer Academy
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Customer Academy
Articles
About
Articles
About
No One Owns the Learner Experience, And That's the Problem
Roxana Talef 2/28/26 Roxana Talef 2/28/26

No One Owns the Learner Experience, And That's the Problem

Without governance, training departments don't coordinate — they compete. They compete for the same calendar slots, the same audience attention, and the same finite reservoir of learner goodwill.

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The Hidden Costs of Reactive Release Education
Roxana Talef 1/4/25 Roxana Talef 1/4/25

The Hidden Costs of Reactive Release Education

Discover how strategic release education can reduce support costs and increase feature adoption.

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Advisory services for customer education that packs a punch.

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